Refund and Returns Policy

Overview

Our refund and returns policy last 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Several types of goods are exempt from being returned. We do not accept returns for:

• Custom or personalized orders
• Gift cards
• Items that are damaged due to improper use

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Late or Missing Refunds

If you haven’t received your refund yet:

1. First, check your bank account again.
2. Then contact your credit card company, as it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often a processing delay before a refund appears.

If you’ve done all of this and still have not received your refund, please contact us at {contact@lunasculpture.com}.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {contact@lunasculpture.com}

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves first, we will send the refund to the gift giver.

Shipping Returns

To return your product, mail it to: {contact@lunasculpture.com}

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
• Depending on where you live, the time for your exchanged product to reach you may vary.
• If returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, contact us at {contact@lunasculpture.com}